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COVID-19 – Variable opening hours.

January 2021 – There is a new and more intensive Covid-19 lockdown in place in the UK.

We are currently shipping existing orders but closed to new orders until the evening of Wednesday 27th Jan.

The Thonk office remains open and shipping worldwide five days a week but we are sometimes making these limits on when you can order to keep our workplace healthy. Demand continues unabated but our capacity to work safely is sometimes being affected.

We are going to move to restricted opening hours. Our plan is to regularly open for 3 days periods, with no restrictions on ordering within that period. HOWEVER after 3 days we will close and not reopen again until we are ready to take on more orders. Sometimes maybe we will only close for one day whilst we catch up, but at other times it could be a period of several days. We will try and keep you updated on when we might re-open, but we will be putting more effort into shipping than projecting our re-opening times.

Like all companies we are facing short staffing issues due to employees having to isolate with Covid-19 like symptoms. In the UK in January Covid-19 like symptoms are very common! Alongside our increased social distancing regime this is impacting our rate of shipping.

The good news is that due to the big changes we made to our operation and workspace back in April 2020 we will not need to see a repeat of the severe limitations we had to place on our service when the pandemic started.

We will not stop shipping to any country unless Royal Mail or Fedex advise against shipping there. There are currently only 5 countries on our ‘no ship’ list – Haiti, Nicaragua, Paraguay, Venezuela and Turkmenistan.

We will not be artificially limiting the amount of products you can order OR the range of products available.

BUT…

You can be sure that if we don’t need to close, we won’t!

Our biggest challenge is meeting our rampant customer demand whilst also being restricted on hiring and accommodating new staff safely. Roll on the vaccinations!

Stay safe, love, Thonk.