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COVID-19 – Variable opening hours.

January 2021 – There is a new and more intensive Covid-19 lockdown in place in the UK.

We are currently fully open to new orders worldwide.

The Thonk office remains open and shipping worldwide five days a week but we are sometimes making these limits on when you can order to keep our workplace healthy. Demand continues unabated but our capacity to work safely is sometimes being affected.

We are going to move to restricted opening hours. Our plan is to regularly open for 3 days periods, with no restrictions on ordering within that period. HOWEVER after 3 days we will close and not reopen again until we are ready to take on more orders. Sometimes maybe we will only close for one day whilst we catch up, but at other times it could be a period of several days. We will try and keep you updated on when we might re-open, but we will be putting more effort into shipping than projecting our re-opening times.

Like all companies we are facing short staffing issues due to employees having to isolate with Covid-19 like symptoms. In the UK in January Covid-19 like symptoms are very common! Alongside our increased social distancing regime this is impacting our rate of shipping.

The good news is that due to the big changes we made to our operation and workspace back in April 2020 we will not need to see a repeat of the severe limitations we had to place on our service when the pandemic started.

We will not stop shipping to any country unless Royal Mail or Fedex advise against shipping there. There are currently only 5 countries on our ‘no ship’ list – Haiti, Nicaragua, Paraguay, Venezuela and Turkmenistan.

We will not be artificially limiting the amount of products you can order OR the range of products available.

BUT…

You can be sure that if we don’t need to close, we won’t!

Our biggest challenge is meeting our rampant customer demand whilst also being restricted on hiring and accommodating new staff safely. Roll on the vaccinations!

Stay safe, love, Thonk.

WHOAH 2020 – We’re closing for Xmas.

Hey, we are closing until 2021 soon and this is our final post for 2020. Thanks so much for your support and custom this year. It’s meant a lot… March 2020 seems like about 18 months ago!

Unlike previous winters, and as announced back in November, we’ve decided to actually close completely to international orders for a period before Xmas and over New Year to take a proper break and so our return to work in January isn’t too insane.

We will stop taking new international orders soon so we can reliably ship everything before Xmas eve, therefore we can offer no promises on how much longer we will stay open in 2020 from the date of this post.

It depends on the order volume. If we get overwhelmed with orders we might close as early as 16/17th December to concentrate on shipping the remainder.

See you in 2021 and happy new year! If you celebrate Xmas then have a great one!