January 2021 – There is a new and more intensive Covid-19 lockdown in place in the UK.
We are temporarily moving to new variable opening hours to keep our staff safe.
The Thonk office remains open and shipping worldwide five days a week but we are making these limits on when you can order to keep our workplace healthy. Demand continues unabated but our capacity to work safely is being reduced once again.
We are going to move to restricted opening hours. Our plan is to regularly open for 3 days periods, with no restrictions on ordering within that period. HOWEVER after 3 days we will close and not reopen again until we are ready to take on more orders. Sometimes maybe we will only close for one day whilst we catch up, but at other times it could be a period of several days. We will try and keep you updated on when we might re-open, but we will be putting more effort into shipping than projecting our re-opening times.
Like all companies we are facing short staffing issues due to employees having to isolate with Covid-19 like symptoms. In the UK in January Covid-19 like symptoms are very common! Alongside our increased social distancing regime this is impacting our rate of shipping.
The good news is that due to the big changes we made to our operation and workspace back in April 2020 we will not need to see a repeat of the severe limitations we had to place on our service when the pandemic started.
We will not stop shipping to any country unless Royal Mail or Fedex advise against shipping there. There are currently only 5 countries on our ‘no ship’ list – Haiti, Nicaragua, Paraguay, Venezuela and Turkmenistan.
We will not be artificially limiting the amount of products you can order OR the range of products available.
You can be sure that if we don’t need to close, we won’t!
Our biggest challenge is meeting our rampant customer demand whilst also being restricted on hiring and accommodating new staff safely. Roll on the vaccinations!
Hey, we are closing until 2021 soon and this is our final post for 2020. Thanks so much for your support and custom this year. It’s meant a lot… March 2020 seems like about 18 months ago!
Unlike previous winters, and as announced back in November, we’ve decided to actually close completely to international orders for a period before Xmas and over New Year to take a proper break and so our return to work in January isn’t too insane.
We will stop taking new international orders soon so we can reliably ship everything before Xmas eve, therefore we can offer no promises on how much longer we will stay open in 2020 from the date of this post.
It depends on the order volume. If we get overwhelmed with orders we might close as early as 16/17th December to concentrate on shipping the remainder.
See you in 2021 and happy new year! If you celebrate Xmas then have a great one!
We’ve been trying to get a good supply of these in the right range of colours, sized for both Mini AND Sub-Mini for SO long now. Buy them here.
Finally we are done, these look and feel great! As ever we didn’t skimp on quality, but our pricing compared to other sites is frankly *chef’s kiss*. It’s 2020 so we had some errr… fun with particle effects too.
This is advance warning of two periods where Thonk will be closed at the end of August and September 2020.
Normally we cram our annual stocktake into an INSANE 2-3 day closure and do everything at once. Due to changes in our working practices during the pandemic we are splitting this into two longer closure periods.